Due to the custom nature of our products, we aim to dispatch your jewellery 3-4 weeks after you have placed your order. We do not hold any stock at the office, and the products are made as orders come in. These lead times can be affected by the courier service, during busier periods of business or if the product isn't up to our high quality specifications. We will keep you updated on your order and liaise with you in the eventuality that things have been delayed.
As it is valuable jewellery, we only send the products using Royal Mail Special Delivery (and Royal Mail International Tracked & Signed for anyone outside of the UK). It is important to us for our product to reach you safely. We offer complimentary next day delivery (from date of dispatch) on all UK orders. All orders have additional protection covering the value of the product being dispatched.
Orders placed after 3 pm will be processed the following business day. Orders placed after 3 pm on Friday will be processed the following Monday.
Deliveries to anywhere in the EU (excluding the United Kingdom) Delivery costs to our EU customers until the 31st December 2020 will be at a flat rate of £15. Orders dispatched after the 31st December 2020 will possibly incur Customs charges, duties and other additional fees.
International Deliveries (excluding the EU)
Delivery costs for international customers will be calculated at the time of checkout. Please note there may be additional duties and taxes to be paid on these products by the recipient. These costs are dependent on the country the item is being shipped to. If you would like to place an international order, please send us an email on firstname.lastname@example.org so we can guide you through the process.